VTech Canada | Jeux et Jouets Educatifs pour enfants, console de jeu educative, jouets d'eveil

Rappel de mise à jour du microprogramme - Utilisateurs InnoTab Max/Studio Max

FAQ

FAQ
Question
J’essaie de creer un nouveau compte pour le navigateur Learning Lodge Navigatorᴹᴰ, mais un message me dit que mon dispositif n’est pas connecte.
Réponse

Tip 1 of 7

Conseil 1 de 7
Assurez-vous d’avoir raccorde a votre ordinateur a l’aide du cable USB et de l’avoir mis en marche. Le message “USB Connected” (Prise USB branchee) devrait apparaitre a l’ecran de votre jouet.

Tip 2 of 7

Make sure that you are using the USB cable that came with your toy or a USB 2.0 type A male to mini B male USB cable to ensure your product will connect to your computer correctly.

Tip 3 of 7

Make sure the USB cable is connected directly between your toy and your computer’s USB port. To make the data transfer more stable, please do not connect the device to a USB hub.

Tip 4 of 7

Occasionally, any USB connected portable hard drive, USB memory unit, or hard drives attached to your Local Area Network (LAN) may interfere with the connection. If you run into problems, try removing these devices before connecting the toy.

Tip 5 of 7

Please make sure that you have tried other USB ports and see if the device is detected.

Tip 6 of 7

Make sure you have the latest version of the Learning Lodge Navigator by downloading and installing the most recent version from vtechkids@vtechkids.com. However, if the device still cannot be detected by the Learning Lodge Navigator, be sure to uninstall the Learning Lodge Navigator before installing the updated version.

Tip 7 of 7

If you are still experiencing problems, please email the Customer Support team at vtechkids@vtechkids.com and provide them with the first and last name you used to register for an account.

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