VTech Canada | Jeux et Jouets Educatifs pour enfants, console de jeu educative, jouets d'eveil

FAQ

FAQ
Question
J’ai telecharge mes livres electroniques pour ma console V.Reader, mais je ne les vois pas au menu “Backpack” (Sac a dos).
Réponse

Tip 1 of 3

If you have already transferred the e-books, but they are still not showing up on your V.Reader, please check the following:

1. The V.Reader you are using might not be registered to your account. E-books cannot be viewed on a V.Reader that is not linked to your account.

2. The e-books may have been transferred to the SD card using a different V.Reader. Transfer the e-books to the SD card using the V.Reader unit that you intend to read the e-books with.

3. Your version of the Learning Lodge Navigator might not be up-to-date. Try uninstalling the Learning Lodge Navigator. Then download the latest version from www.vtechkids.ca/download and install it again.

4. The downloaded e-book files might be corrupt. Uninstalling and reinstalling the Learning Lodge Navigator could fix the problem. The e-books that you have already purchased will automatically transfer to your computer again once you sign in with your existing account.

Tip 2 of 3

If you still have problems after trying the previous suggestions, please email our Customer Support team at vtechkids@vtechkids.com, and include the details of your problem.

Tip 3 of 3

Avant de pouvoir acceder aux livres electroniques sur votre console V.Reader, vous devez d’abord les transferer sur votre appareil. Suivez les etapes ci-dessous pour transferer vos livres electroniques :

1. A partir du navigateur Learning Lodge Navigator, choisissez “My Downloads” (Mes telechargements) au menu du cote gauche de la page d’accueil de la console V.Reader.

2. A la liste se trouvant a gauche, cochez les cases a cote des livres electroniques que vous desirez transferer.

3. Assurez-vous d’avoir raccorde votre console V.Reader a votre ordinateur a l’aide d’un cable USB et cliquez sur le bouton de transfert “Transfer” pour lancer celui-ci.

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